My goods are damaged - what do I do?
Are the goods you ordered broken or have they arrived damaged? Find out what to do in the event of damage in transit here.
Right of return
If an item does not meet your expectations, you can return it within 14 days for a full refund. This applies to unused, undamaged parts in their original packaging, with adequate outer packaging and the delivery note or a copy of the invoice included. Parts that are built-in, incomplete and those that have been damaged on return due to defective packaging can not be credited.
We will be happy to pick up returns at your premises free of charge in this period (except carrier goods).
Please report returns beforehand by phone on +49 74 33.98 92 57, by email or by fax with the form on the back of the delivery note.
The pick-up is arranged by us, so you save time and money.
We charge for freight returns.
We cannot take back goods that you have sent back yourself, or that are not registered.
Return from Poland and the Czech Republic, as well as non-bordering EU states and other countries on request.
